At Kings Jewelers, customer satisfaction is our priority. We take pride in the quality and craftsmanship of our jewelry and strive to provide an exceptional shopping experience. Please review our return and exchange policy before making a purchase.
All Sales Are Final
Kings Jewelers does not offer refunds. All sales are final. However, eligible, non-customized merchandise may qualify for an exchange or store credit, subject to the conditions outlined below.
Exchange Eligibility
Exchange requests must be made promptly. For online purchases, you have 3 calendar days from the date of delivery to request an exchange on eligible merchandise. For in-store purchases, you have 7 calendar days from the date of purchase to request an exchange on eligible merchandise.
To qualify for an exchange:
- Merchandise must be unworn, unused, and in its original condition.
- All original tags, packaging, and accessories must be included.
- A valid receipt or proof of purchase is required.
- Items must be part of our regular inventory and not customized, altered, or specially ordered.
- All exchanges are subject to inspection and approval by Kings Jewelers.
Approved exchanges may be applied toward another item or issued as store credit. No cash or original-payment refunds will be provided.
Non-Returnable & Non-Exchangeable Items
The following items are considered final sale and are not eligible for returns, exchanges, or cancellations:
- Custom Jewelry: Custom-designed, made-to-order, or specially manufactured pieces.
- Personalized Jewelry: Engraved items, nameplates, photo pendants, and other personalized creations.
- Special Orders: Merchandise ordered specifically at a customer's request.
- Altered Jewelry: Items that have been resized, modified, or otherwise altered at the customer's request.
- Damaged or Worn Merchandise: Items showing signs of wear, misuse, or damage after purchase.
Custom orders cannot be canceled once production has begun. All deposits made toward custom orders are non-refundable.
How to Request an Exchange
To request an exchange, you must contact Kings Jewelers within 3 calendar days of delivery for online purchases, or within 7 calendar days of purchase for in-store purchases.
Email: ikram@kingsjewelers.us
Phone: (954) 441-3700
Please include your order number, proof of purchase, and a brief explanation of your request.
For in-store purchases, you may also visit our location:
Kings Jewelers
Pembroke Lakes Mall – Center Court
11401 Pines Blvd, K-921
Pembroke Pines, FL 33026
Online purchases must receive exchange authorization before being shipped back. Unauthorized returns may be refused.
Shipping & Handling
Shipping charges are non-refundable. Customers are responsible for return shipping costs associated with approved exchanges unless otherwise agreed upon by Kings Jewelers.
We strongly recommend using an insured, trackable shipping service. Kings Jewelers is not responsible for merchandise lost or damaged during return transit.
Damaged, Defective, or Incorrect Items
Please inspect your jewelry immediately upon receipt. If your order arrives damaged, defective, or incorrect, contact us as soon as possible at ikram@kingsjewelers.us.
Include your order number, a description of the issue, and clear photographs when applicable.
Our team will review the situation and determine an appropriate resolution, which may include repair, replacement, or another remedy as applicable.
Custom Jewelry Production & Shipping
Many of our custom jewelry pieces are individually crafted to order. Production times generally range from 7 to 21 business days, depending on design complexity, materials, and customization requirements.
In-stock merchandise typically ships within 2–3 business days, subject to availability and order verification.
Please note that production timelines are estimates and do not include shipping transit times. Delays may occur due to material availability, design revisions, or other circumstances.
Additional Terms
Kings Jewelers reserves the right to decline exchanges that do not meet the eligibility requirements outlined above. All merchandise is subject to inspection before an exchange or store credit is approved.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
For questions or concerns regarding your purchase, please contact us at ikram@kingsjewelers.us.
We appreciate your trust in Kings Jewelers and look forward to serving you.